Payment models & session packs

Question 1

My system runs on credit packs or quotas, not monthly tuition — can it work?

Accepted Answer

That is exactly our specialty. Pick a credit pack or a monthly quota per class, and for a course whose number of sessions is already fixed, pick fixed-session classes. Attendance deducts a session automatically, the balance and validity window count themselves down, and parents can check the sessions they have left from their own phone. A credit pack may have no expiry at all — an eight-session course paid up front will not expire before the class even runs. A monthly pack works the other way around: the quota belongs to the current period and does not roll over into the next one. Remaining sessions are never typed by a human. Klasku keeps them as a consumption history — one row per attendance mark — so the balance can always be traced back to the session that deducted it, and correcting the attendance corrects the balance with it.

Question 2

What is a session pack in Klasku?

Accepted Answer

A session pack is how Klasku ties money to attendance: a student holds a pack containing a number of sessions, and attendance marked Present consumes one session from it. The pack belongs to the STUDENT in the class they were placed into, not to the class itself. That is why remaining sessions are not a figure an admin maintains. It is the result of a consumption history — one row per attendance mark — so every deduction traces back to the session that caused it, and correcting attendance repairs the balance without a manual adjustment. This single engine is what lets every school run a different payment model without a second system: all that changes is how a pack is refilled — renewed every period, or bought up front and used until empty — while attendance, invoicing, and the balance display behave exactly the same.

Question 3

What is the difference between a monthly pack and a credit pack?

Accepted Answer

A monthly pack recurs: its session quota belongs to the running period, its invoice is issued on the school's issue date, and unused sessions do not roll over into the next month. A credit pack is bought up front for a number of sessions, used until it is empty, and is not renewed automatically. Credit applies in the class the pack was sold for, so a student in two classes holds a pack for each — and a balance in one class is never quietly spent by the other. For a course whose session count is fixed, the class is set as fixed-session and the pack is born exactly that size. Both may live side by side in the same school, even for the same student in different classes. What determines the refill style is the shape of the CLASS — continuing or fixed-session — not one global setting that forces the whole school into one mold.

Question 4

A student's sessions run out mid-term — what happens?

Accepted Answer

That student's attendance is locked until the pack is refilled. The attendance screen disables their row and states the situation, and forcing a save is still refused, naming the student — so no presence is ever recorded without a session to deduct it from. For a continuing class, the student's card offers a new pack for sale. For a fixed-session class, an empty pack means the student has finished instead: the state shows as Completed in green, with no refill prompt and no alarm. Two things still work while a pack is empty: correcting attendance that was already saved, and marking a student who came in on a make-up right — that session was paid for earlier. The lock runs at both attendance doors, the tenant panel and the Teachers Portal, and is checked before the attendance row is written. A quota rule guarded at only one door has drifted in this product before, so both now read the same checker.

Question 5

Must a credit pack have an expiry date?

Accepted Answer

No. Expiry is an optional checkbox when the pack is sold: fill it in if the school wants the credit to lapse on a given date, leave it out if not. A pack with no expiry lives until its sessions are used up. If the expiry date does pass, the pack's status changes to expired through a daily check — not the moment somebody happens to open the screen. A student with an expired pack lands in the same state as an empty one: attendance is locked until there is a new pack. Fixed-session classes deliberately use credit with no expiry: an eight-session course paid up front must not lapse merely because the class started a month late. The preset numbers come from one place, so three screens that sell packs cannot use different session counts.

Question 6

A student joins mid-month — is the invoice the full amount?

Accepted Answer

Not necessarily. The first invoice of a monthly pack can be prorated — per remaining session or per day, depending on the school's setting — and the basis of that calculation is frozen as a note on the invoice, so it can still be explained months later. The order of calculation is the same for every recurring invoice: prorating first, then automatic discounts, then the family wallet balance if it is used. Because the order is fixed, two admins cannot produce different figures for the same case. The next period returns to the full amount by itself, because prorating only ever touches the FIRST invoice of a pack. Monthly renewals are issued by the daily check on the school's issue date, with a guard so one pack-period is never billed twice.

Question 7

Can I give sibling discounts or run a promo?

Accepted Answer

Yes, through discount rules the school sets itself: siblings, a discount for paying up front, students enrolled in more than one class, and a date-limited promo on the first invoice. The default is empty — with no rules, no discount is ever born quietly. Discounts do not stack: when one invoice matches two rules, the single largest value applies. Manually typed invoices are untouched by automatic rules, so a one-off concession can be given without changing the school's rules. The discount value and its note are frozen onto the invoice when it is issued. Changing a rule next month therefore never rewrites invoices already out there — the archive keeps explaining the amount that was actually charged at the time.

Question 8

My course is just 8 meetings and then it ends — is that supported?

Accepted Answer

Yes. The class is set as fixed-session with its number of meetings, and a student's pack is born exactly that size: paid once, with no expiry and no automatic renewal. When the last session is used, the student does not enter an emergency state. Their card shows Completed in green — no refill prompt, no alarm — because an empty pack in a class like this means the student has graduated, not fallen behind. The course session count is written on the class, not retyped every time a pack is sold, so three screens that sell packs cannot use different numbers. If the course is extended, that figure changes in one place and the next pack follows it.

Question 9

My student attends two classes — do the packs merge?

Accepted Answer

No, and that is the right answer. A student in two classes holds one pack per class, because the price and the session count belong to that class. Attendance in class A deducts the class A pack and never touches the balance in class B. On screen, each class has its own pack card with its own balance and state — so a student can hold a healthy pack in one class and an empty one in another without either number masking the other. Parents see the same separation in the Parents Portal. Credit spendable across classes sounds generous, but it erases the meaning of a balance: there is no longer a single answer to how many meetings are left in this class. So Klasku refuses it as a shape, not as a setting that could be switched on.

Question 10

How do I refill a student's empty pack?

Accepted Answer

From the student's pack card in the tenant panel: sell a new pack, pick the number of sessions, and the invoice is issued from there. For monthly packs there is nothing to touch at all — the next period's renewal is issued on the school's issue date. A pack that is still active cannot be overwritten by a new one; the system refuses and says the student still holds a running pack in that class. The only thing allowed is a new pack replacing one that is empty, expired, or absent. That refusal protects the meaning of the balance. Two active packs in one class leave a simple question — how many sessions are left, and which pack does the next attendance deduct — without a single answer, and that is exactly the sort of fog that sends an admin back to a spreadsheet.

Question 11

Can I switch from monthly to a credit pack partway through?

Accepted Answer

Yes, and what decides is the shape of the class: a continuing class offers both monthly and credit packs, a fixed-session class always uses credit the size of its session count. Changing the shape of the class changes the options offered the next time a pack is sold. A pack already running does not change with it — it finishes under its own rules. So the switch happens on the NEXT pack, and no student suddenly loses sessions they already paid for. The two engines may live side by side in the same school, even for the same student in different classes. There is no global setting forcing the whole school into one mold, because a private guitar class and a regular language class are rarely paid for the same way.

Question 12

How are private one-on-one lessons handled?

Accepted Answer

Like any other class, only with a capacity of one. A private class has its own schedule, teacher, and session pack; attendance deducts a session, an excused absence grants a make-up right, and the invoice comes from the same pack. A credit pack usually fits best here: the parent buys ten meetings, the balance drops each time the student comes, and rescheduling demands no manual arithmetic because what is counted is sessions, not dates. Because class capacity is checked at scheduling time, a private class cannot be overfilled by a misplaced student. And when the lesson time is moved, the moved session is still the same session — not a new one that deducts twice.

Question 13

Can parents see their child's remaining sessions themselves?

Accepted Answer

Yes, from the Parents Portal on a phone, without asking an admin. What they see is not a figure somebody typed but the result of the attendance history: each presence deducts one session, and the card names the child and the class it refers to. A family with more than one child sees a separate card per child per class, so no numbers blend together. The attendance history underneath explains how the figure got there. Opening the balance to parents is the cheapest way to cut questions to the admin — and the most honest one, because the number a parent sees is exactly the number the school invoices on.

Question 14

Where do registration fees and book charges go?

Accepted Answer

Into manual invoices, separate from session packs. One-off charges — registration, uniforms, books, exam fees — are created as their own invoice at any time, with their own due date. Manual invoices are untouched by automatic discount rules, so a sibling discount does not quietly cut the price of a textbook. If a concession really is intended, its value is written on that invoice directly. The separation keeps reports readable: recurring revenue from session packs does not blend with one-off charges, while due-date reminders still run for both through the same pipeline.

Payment models & session packs

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