A parent forgot their portal PIN — do they have to go through the admin?

Not necessarily. The Parents Portal sign-in page has a Forgot PIN option: the parent enters their own number and a new PIN is sent over the school's message channels. Admins can still reset a PIN from the tenant panel on request.

A PIN stays valid until it is changed, and a parent can change it themselves from the Info page by entering the old one first. Every change is announced to the number that owns it, so a reset nobody asked for does not slip by quietly.