Where does the payment money land?
Online payments are processed by a licensed payment gateway, then passed on to your school's bank account on its settlement schedule. Cash and bank transfers can still be recorded by hand.
Read the full answer →Invoices & online payments
How invoices are born, where online payments land, and how cash is recorded.
When are invoices issued, and when are they due?
Recurring invoices are issued on the issue date the school picks itself (the 25th by default) through a daily check — not through a button somebody has to remember. The due date is that issue date plus the school's payment window, seven days by default.
Read the full answer →Does Klasku remind parents who have not paid?
Yes, automatically. Reminders are scheduled at day offsets around the due date that the school sets itself — 7 days before, 3 days before, on the day, 3 days after, and 7 days after by default — and one invoice gets one reminder per offset, however often the check runs.
Read the full answer →How do parents actually pay?
From the Parents Portal: open the invoice, tap pay, and the payment link leads to a licensed gateway with channels such as QRIS and virtual accounts. A successful payment turns the invoice paid by itself.
Read the full answer →My invoices must include VAT — can it be calculated automatically?
Yes. The tax rate is set once in the school's settings, and every invoice issued afterward computes it itself: tax on the subtotal after discounts, added to the total, with its own line on the invoice the parent sees.
Read the full answer →Can I charge a late fee on overdue payments?
Yes, and it is applied by an admin deliberately — never automatically. The add-a-late-fee button only EXISTS on an invoice that is genuinely past due, prefilled with the amount from the school's settings and still editable case by case.
Read the full answer →A parent wants to pay three months at once — how is that recorded?
As a deposit into the family wallet. The money is recorded as that family's balance, visible to staff and to the parent, and is then spent when the coming invoices are paid — partly or in full, as chosen at the moment of payment.
Read the full answer →I have two children at one school — do parents get two invoices?
By default yes, one invoice per student. A school that prefers otherwise can switch on family consolidation, after which recurring invoices are issued as one sheet per family per branch, itemized per child.
Read the full answer →A parent pays half now — can that be recorded?
Yes. A partial payment is recorded as it is, the invoice sits as partly paid, and the remainder is computed. The next reminder quotes the latest balance rather than the original total.
Read the full answer →A parent asks for a receipt — do I have to make one by hand?
No. An invoice that is fully paid can be downloaded by the parent as a PDF receipt from the Parents Portal, complete with the invoice number, its line items, and the school's identity.
Read the full answer →An invoice was issued in error — can I just delete it?
It is not deleted but voided or corrected. An unpaid invoice can be voided so it is no longer chased or reminded about; an invoice already partly or fully paid is corrected with a credit note for the amount to be reduced.
Read the full answer →Is there a report of income per month or per branch?
Yes. Klasku reports separate what was BILLED from what was COLLECTED, over a date range, and can be broken down per branch or per program — two figures often treated as one, when the distance between them is exactly that month's admin work.
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