If something stalls, who do I ask?

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Accepted Answer

Our team, over WhatsApp — answered by a human, not a bot. The link sits on Klasku's public pages and inside the tenant panel, so a question does not have to wait for a ticket to be opened first. Inside the tenant panel there is also a short guide per screen for the questions that come up most during setup: the order in which to fill in the school, what each payment model means, and how to switch on message channels. What takes the most time at the start is rarely how a screen works — it is deciding the payment model for each class. So that decision is asked for at one clear point, when a student is placed into a class, rather than scattered across settings that are easy to miss.

If something stalls, who do I ask?

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